How do I measure my windows correctly?
Use our step‑by‑step measuring guide - simply grab a tape measure, follow the straightforward diagrams, and note your width and height to the nearest mm. If you get stuck, our videos show you exactly what to do.​ Plus you can order with complete peace of mind thanks to our expert support. If you opt in to our Design-Check Callback service one of our shutter experts will call to review every dimension, style choice, and frame option, and confirm your order with you. They will flag any issues or suggestions before your order goes into production, so you are guaranteed a perfect fit. If you choose not to have a Design-Check Callback, we will process your order exactly as you have placed it. Though if we spot that your design will not work for any reason, we will call you to discuss the best solution.
What if I’m not sure which style or slat size to pick?
Check out our Shop Style pages above - each page has lifestyle photos and a quick Style guide popup to help you compare the different options. For slats, we recommend 64 mm for maximum light control, or 89 mm for a sleek, modern look. As you begin to customise your shutters you can select different options and see them come to life on the visualiser
How does the Design-Check Callback service work?
When placing your order, you can opt in for a free Design-Check Callback from our team to ensure everything is perfect. A member of our team will call you to check you have measured according to the measuring guides, and to advise on your design and aesthetics before anything goes into production. Simply tick the box at checkout.
What’s the difference between Faux Wood and Hardwood?
Faux Wood offers the look of real wood, plus is made of quality waterproof PVC and therefore perfect for kitchens and bathrooms. Our Faux Wood is made in the UK so once your order is confirmed, your shutters will be delivered in a matter of days. Our Hardwood is sustainably sourced from premium, lightweight timber and gives you authentic grain, extra strength, and a luxury finish for living rooms or bedrooms.