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Contact us

Our UK based customer services team is always happy to help with any customer enquiries or assist you with your order.

Our Contact Hours:


Monday - Friday: 9am - 6pm
New Customers & General Enquiries

Got a question about our shutters or our services? Contact us via Live Chat or send us an email.

Confirming Your New Order

Our Shutter Expert will contact you within a few days of placing an order. They'll leave you a message and send an email with instructions on how to call us back if they can't reach you.

Existing Customers & Order Updates

If you have an order that is currently in progress or has been recently delivered you can contact us via Live Chat or send us an email with any questions. Please include your order number within your message.

Our Postal Address:

Basin Road South
East Sussex
BN41 1WF

We do not have a shop or showroom to visit in person. 

How to reach us

Email: hello@theshutterstore.co.uk
Live Chat: Click the icon in the bottom right of your screen
Telephone: 0800 0747 321



We are operating normally however Our Customer Experience team are currently working from home. 

We are currently experiencing high volumes of calls, so we kindly ask customers to contact us via Live Chat or email wherever possible. 

We have lots of information on our website. Here are some useful links:

Current Delivery Information
How to Order Online
How to Measure

Our new Installation Service