Privacy

The Shutter Store Privacy Statement - We believe very strongly in our customers right to privacy.

Privacy Statement from The Shutter Store Ltd

We fully appreciate and respect our customers’ right to privacy. All information provided to Us will be retained by us and not shared with any third party unless your consent has been sought and agreed. We confirm we will never trade, sell, rent, lease or exchange through any other means, any customer information.

During the course of visiting this Website, you may be required to provide contact information such as telephone number, email address, or postal address. The Shutter Store will only contact you via these methods if you have ticked the applicable box to agree that we can contact you. By giving this consent you agree that we may, from time to time, contact you. Such contact would be limited to a few occasions per year to notify you of any special promotions we may be running. We encourage all of our customers to register via our Website. By registering, you allow us to confirm your eligibility for discounted pricing, when appropriate, as well as your eligibility for other special offers that we may make to our customers from time to time.

You can withdraw this consent at any time, should you wish that we no longer contact you, by contacting Us on 0845 46 33 787.

Credit Card information is not stored by us.

Any information that you provide to us in the course of interacting with our sales or technical support departments is held in strict confidence. This includes your contact information (including, but not limited to your email address and phone number), as well as any data that you supply to us in the course of a technical support interaction.

Use of cookies by The Shutter Store Ltd

Cookies are small text files that are placed on your browser(s) by many websites that you visit. They are widely used in order to make websites work, or improve the way in which websites work, as well as to provide information to the owners of the site. The table below explains which cookies we use and why.

Most web browsers allow a degree of control over most cookies through the individual browser settings. To find out more about cookies, including how to see what cookies have been set on your browser as well as how to manage and delete them, visit https://allaboutcookies.org/.

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

Cookie	Name	Purpose	Delivery Option
Google Analytics	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site usability and visibility on the web. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Click to read Google's privacy: privacy at Google Click to read Google's overview: Google overview
Open Tracker	machine-id	These cookies are also used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site usability and visibility on the web. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	You can read more about Opentracker cookies here
Privacy and Electronic Communications Regulations acceptance	PECRCookiesAccepted	This cookie is set in accordance with the Privacy and Electronic Communications Regulations and lets us know that you accept cookies being set on your computer from our website	Click to read more about Privacy and Electronic Communications Regulations: ICO website
Forms cookie	token	This cookie is a security measure to stop automated robots submitting forms on our website. When you quit your browser this cookie is removed.
Content Management Members cookies	member_hash member_ac	We use these cookie for visitors who have registered with our site and is used to keep visitors logged into our website.
Content Management General cookie	PHPSESSID	We use these cookie for various purposes to make the website function properly, including using forward and back buttons, editing baskets if available.
Customer reference	member_SessionID	session id for the member – this allows returning users to take up where they left off when buying blinds / shutters
Units of Measurement	defaultunits	This cookie is used in our store to set the choice for units of measurement - either mm or inches
Current Shutter editing	currentshutters	Stores the current shutter selected in the shop
Current Basswood Shutter editing	currentshuttersbw	Stores the current basswood shutter selected in the shop
Current Kelly Hoppen Shutter editing	currentshutterskh	Stores the current shutter Kelly Hoppen selected in the shop
Current Blind editing	currentblinds2	Stores the current blind selected in the shop
Hotjar	_hjClosedSurveyInvites	This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
	_hjDonePolls	This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
	_hjMinimizedPolls	This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
	_hjDoneTestersWidgets	This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
	_hjMinimizedTestersWidgets	This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
	_hjDoneSurveys	This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.

If you do NOT wish to accept TRACKING cookies from our website you can disable them by clicking this link.

The General Data Protection Regulation – May 2018

Under the General Data Protection Regulation (GDPR), introduced in May 2018, you have the right to request a copy of the personal information that The Shutter Store holds about you and to have any inaccuracies corrected. We will use reasonable efforts within our legal duty to supply, correct and/or delete personal information we hold on file. If you reside in the UK, please address requests and questions about this or anything else related to GDPR to The Shutter Store, Quayside House, Basin Road South, Hove, BN41 1WF.

If you reside outside of the UK, please email data@tcmmshuttergroup.com.

When ordering shutters, requesting samples or to have a price quote emailed to you, you’ll be asked whether or not you consent to being sent marketing communications such as product news, competitions or sales information. If you choose to opt out of these communications, The Shutter Store will not send you any emails outside of administrative (order confirmation, delivery updates etc.) purposes.

If you already receive marketing communications from us and would like to opt out of these, please contact us.

As a final measure, you can request that any personal information The Shutter Store holds on you is completely removed from our database. To do so, please send requests to the above address in writing (if within the UK. If you reside outside of the UK, please send an email to data@tcmmshuttergroup.com.