FAQs
We’ve put together a comprehensive list of the most commonly asked questions about our plantation shutters. If you have a question why not try our Live Chat service or send us an email.
Which brand of shutters does The Shutter Store sell?
We sell shutters exclusively made for The Shutter Store. Our supplier has industry leading manufacturing facilities and use a variety of top grade composite and hardwoods to construct their shutters producing a quality shutter that is second to none. This enables us to offer customers an excellent product range. We sell Faux Wood/Waterproof shutters and Natural Hardwood plantation shutters.
Can I visit a showroom to see your shutters?
We do not have any showrooms directly accessible to the public. This is because we keep our operating costs as lean as possible and a showroom costs money to staff and operate. However, we can provide free samples for approval and offer full support on how to design, measure and fit your shutters. Checkout this page which explains how to order shutters online.
How long will my order take?
Our shutters all come with a choice of delivery times to suit your needs and budget. We will dispatch Your Shutters as soon as the goods are ready. For our current dispatch timescales please refer to our delivery page for the latest information. If you are ordering for delivery outside of the UK please note that you will need to arrange your own delivery from our UK dispatch centre.
How much will delivery cost me?
Standard delivery is from £15 on all orders with a UK delivery address (including Scottish Highlands & Islands and Northern Ireland). Please check our delivery page for more details.
Where are the plantation shutters made?
Our Faux wood shutters are manufactured here in the UK. Our Natural Hardwood shutters are manufactured in China then shipped to us in the UK and delivered on to you.
What happens if I make a mistake when ordering?
This is what sets us apart from other shutter companies. We call every single customer on receipt of an order. Nothing goes into production until we are sure you have understood the guides on our websites. We welcome customer’s digital photos sent to hello@theshutterstore.co.uk in order that we get a full understanding of your window design. Where necessary we discuss changes needed to the order before production begins.
What happens if my shutters are wrong, don't fit or arrive damaged?
We do everything in our power to ensure that the shutters you receive will arrive in perfect condition and that you will have a hassle free installation. In the event of transit damage or if there is a quality issue from manufacturing, we are delighted to offer a “no quibble” free replacement. Remember we provide comprehensive measuring guides on our site and we call you to check the order detail is 100% correct before we begin. Unfortunately there is always the possibility that you (the customer) will read the measure tape incorrectly, and on this occasion you must take the responsibility. Thankfully this is rare and as always we are happy to work with you to find a possible solution or assist with a remake order.
What arrives with my order?
Everything you need will be supplied with your order. Shutters are supplied with a matching custom built frame and all the hardware you require. Check out our installation guides for shutters to see how the process works. You will need a spirit level, drill and good quality steel measure tape in order to measure and install our shutters.
What is the guarantee period?
All our Hardwood shutters come with a 5 year guarantee, which starts the day that you receive your order. Our Faux Wood range comes with a 10 year guarantee.
How can I get a price for my shutters?
To make things easy we price our shutters by the square meter. Simply enter the width and the height of your window into the quick quote tool and we will show you instantly how much our standard shutters cost in each range. Prices shown in the quote do not include our delivery charges (please see our delivery page) but your quote does include all taxes.
Do you offer installation if I don't like the idea of 'DIY'?
The low prices we offer are possible because we carry fewer overheads than a shutter installation company offering a full design, measure and fit service. We supply the shutters pre-hinged, with all magnets and magnet plates in position & we can pre-drill the holes in the frames ready for a straight forward DIY installation. However if you really prefer not to do any of the DIY can recommend a full 'measure and fit' company to help, click here for more.