FAQs

We’ve put together a comprehensive list of the most commonly asked questions about our plantation shutters. If you have a question not covered call us on 0800 0747 321

Which brand of shutters does The Shutter Store sell?

We sell shutters exclusively made for The Shutter Store. Our supplier has industry leading manufacturing facilities and use a variety of top grade composite and hardwoods to construct their shutters producing a quality shutter that is second to none. This enables us to offer customers an excellent product range. We sell Essential shutters, Waterproof shutters and Hardwood plantation shutters.

Can I visit a showroom to see your shutters?

We do not have any showrooms directly accessible to the public. This is because we keep our operating costs as lean as possible and a showroom costs money to staff and operate. However, we can provide free samples for approval and offer full support on how to design , measure and fit your shutters.

How long will my order take?

Our Essential , Smooth Hardwood & Waterproof plantation shutters all come with a choice of delivery times to suit your needs and budget. Standard UK delivery usually takes 8-10 weeks once you have confirmed your order with an advisor. Express UK delivery usually takes approx 3-5 weeks from your confirmation. If you are ordering for delivery outside of the UK please allow a little longer to receive your order. Further details are available on our delivery info page, please check this for any updates or exceptions. 

How much will delivery cost me?

Shutter order deliveries cost between £15 - £50 dependent on the order size and provided the address is within the mainland UK, Northern Ireland, Scottish Islands & Highlands. For the Channel Islands the cost is £50 - £100, also dependent on size of your order. All other overseas orders will incur an additional charge and our team can give you an indication of this cost prior to placing an order.

Where are the plantation shutters made?

We manufacture our shutters in China at one of the most advanced shutter factories in the world. All of our plantation shutter ranges ( Essential, Hardwood & Waterproof) are then shipped to us in the UK and delivered on to you.

How is Sarah Beeny connected to The Shutter Store?

Sarah is actively involved in The Shutter Store, following her use of shutters in projects and her love of shutters in Rise Hall. We work closely to ensure we can offer our customers a high quality product at an exceptionally low price.

I am nervous ordering shutters online. What happens if I make a mistake when ordering?

This is what sets us apart from other shutter companies. We call every single customer on receipt of an order. Nothing goes into production until we are sure you have understood the guides on our websites. We welcome customer’s digital photos sent to hello@theshutterstore.co.uk in order that we get a full understanding of your window design. Where necessary we discuss changes needed to the order before production begins.

What happens if my shutters are wrong, don't fit or arrive damaged?

We do everything in our power to ensure that the shutters you receive will arrive in perfect condition and that you will have a hassle free installation. In the event of transit damage or if there is a quality issue from manufacturing, we are delighted to offer a “no quibble” free replacement. Remember we provide comprehensive measuring guides on our site and we call you to check the order detail is 100% correct before we begin. Unfortunately there is always the possibility that you (the customer) will read the measure tape incorrectly, and on this occasion you must take the responsibility. Thankfully this is rare and as always we are happy to work with you to find a possible solution or assist with a remake order.

What arrives with my order?

Everything you need will be supplied with your order. Shutters are supplied with a matching custom built frame and all the hardware you require. Check out our installation guides for shutters to see how the process works. You will need a spirit level, drill and good quality steel measure tape in order to measure and install our shutters.

What is the guarantee period?

All shutters come with a 36 month guarantee.

How can I get a price for my shutters?

To make things easy we price our shutters by the square meter. Simply enter the width and the height of your window into the quick quote tool and we will show you instantly how much our standard shutters cost in each range. There is an additional charge special shaped shutters. No extra charges for tier on tier panels or the concealed Rod design. Prices shown in the quote do not include our delivery charges (please see our delivery page) but your quote does include all taxes.

Can I pay someone to fit my shutters?

The low prices we offer are possible because we carry fewer overheads than a shutter installation company offering a measure and fit service. We supply the shutters pre-hinged, with all magnets and magnet plates in position & we can pre-drill the holes in the frames ready for a straight forward installation. However if you really prefer not to do any of the DIY a local handyman may be a good option for you to consider (installation really is easy).