FAQs
We’ve put together a comprehensive list of the most commonly asked questions about our plantation shutters. If you have a question why not try our Live Chat service or send us an email.
Which brand of shutters does The Shutter Store sell?
We sell shutters exclusively made for The Shutter Store. Our supplier has industry leading manufacturing facilities and use a variety of top grade composite and hardwoods to construct their shutters producing a quality shutter that is second to none. This enables us to offer customers an excellent product range. We sell Faux Wood/Waterproof shutters and Natural Hardwood plantation shutters.
Can I visit a showroom to see your shutters?
We do not have any showrooms directly accessible to the public. However, we offer free samples for you to assess the look and feel of the material and offer full support on how to design, measure and fit your shutters. Check out this page which explains how to order shutters online.
How long will my order take?
Our shutters all come with a choice of delivery times to suit your needs and budget. We will dispatch Your Shutters as soon as the goods are ready. For our current dispatch timescales please refer to our delivery page for the latest information. If you are ordering for delivery outside of the UK please note that you will need to arrange your own delivery from our UK dispatch centre.
How much will delivery cost me?
We offer flexible delivery options to suit your needs. Standard delivery is £9.95 on all hardwood and faux wood shutter orders to UK addresses (including Scottish Highlands & Islands and Northern Ireland). If you're in a hurry, choose our Express Priority service on UK-made Faux Wood shutters – just £12 per m². For full delivery details and estimated lead times, please check our delivery page for more details.
Where are the plantation shutters made?
Our Faux wood shutters are manufactured here in the UK. Our Natural Hardwood shutters are manufactured in China then shipped to us in the UK and delivered on to you.
What happens if I make a mistake when ordering?
This is what sets us apart from other shutter companies. We call every single customer on receipt of an order. Nothing goes into production until we are sure you have understood the guides on our websites. We welcome customer’s digital photos sent to [email protected] in order that we get a full understanding of your window design. Where necessary we discuss changes needed to the order before production begins.
What happens if my shutters are wrong, don't fit or arrive damaged?
We do everything in our power to ensure that the shutters you receive will arrive in perfect condition and that you will have a hassle free installation. In the event of transit damage or if there is a quality issue from manufacturing, we are delighted to offer a “no quibble” free replacement. Remember we provide comprehensive measuring guides on our site and we call you to check the order detail is 100% correct before we begin. Unfortunately there is always the possibility that you (the customer) will read the measure tape incorrectly, and on this occasion you must take the responsibility. Thankfully this is rare and as always we are happy to work with you to find a possible solution or assist with a remake order.
What arrives with my order?
Everything you need will be supplied with your order. Shutters are supplied with a matching custom built frame and all the hardware you require. Check out our installation guides for shutters to see how the process works. You will need a spirit level, drill and good quality steel measure tape in order to measure and install our shutters.
What is the guarantee period?
All our Hardwood and Faux Wood shutters come with a 10 year guarantee, which starts the day that you receive your order.
How can I get a price for my shutters?
We price our shutters by the square metre to keep things straightforward. Just get started by entering the width and height of your window and then you can customise to create your perfect shutters.
To duplicate your customised style for more windows, simply “create similar” at the checkout then edit the dimensions.
What if I need a quick estimate for more than one window?
Our easy-to-use calculator gives you a personalised window shutter quote within seconds. Simply enter the height and width per window into our Quick Quote tool to get an instant pricing and compare each of our different shutter ranges.
Please note: Delivery charges are not included in the quick quote – you can find full details on our Delivery Information page.
Do you offer installation if I don't like the idea of 'DIY'?
​Our low prices are possible because we don’t carry the overheads of companies offering full design, measure, and installation services. Your shutters arrive ready for easy DIY fitting – pre-hinged, with magnets and plates in place, and we can pre-drill the holes in the frames to make installation even simpler.
Follow our straightforward installation guide and you’ll find it’s much easier than you think! Our team of experts is just a phone call away if you get stuck.
Prefer to leave the DIY to someone else? In that case, allow us to recommend a trusted 'measure and fit' company to help. We can’t speak highly enough of Shutterly Fabulous and with an “Excellent” rating on Trustpilot, their customers couldn’t agree more.