Delivery Information

All shutter orders are made-to-measure so please take a moment to check our estimated dispatch timescales and to review our general delivery FAQs.

The timescales apply once your order has been confirmed via the secure link, following your sense-check call with our team. Once your order has completed production and is on it's way we'll keep you posted on it's progress by email.

How long does delivery take?

Once your order has arrived at our UK dispatch centre it will be collected by our delivery partner. At this time you will be notified by email to confirm dispatch and to provide a details on how to track your delivery.

Delivery Location	Typical Delivery Time
Mainland UK	1 - 3 working days*
Northern Ireland, Scottish Highlands & Islands, Channel Islands & Offshore	3 - 5 working days*

*Due to the need to maintain social distancing and also in respect of the increase in demand across our UK delivery networks please allow some additional time for delivery. In some cases an extra 1 or 2 working days may be required.

**From 21/12/2021 we are no longer able to accept orders for delivery to the Channel Islands. Apologies for any inconvenience.

What should I expect on delivery day?

Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Some customers may experience a split delivery due to the size/quantity of the boxes or the delivery location. Please check the contents of your delivery a soon as possible on receipt.

What should I do if my packaging is damaged?

We recommend that you open all boxes as soon as possible to check the products inside. If you do find any damage to your shutters please email hello@theshutterstore.co.uk and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and arrange replacements if required.

What happens if my order is delayed?

If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected.

Do you offer international delivery?

From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.