Delivery Information
All shutter orders are made-to-measure so please take a moment to check our estimated dispatch timescales and to review our general delivery FAQs.
Current lead times for all orders as of 24th November 23
Range
|
Timescale
|
Delivery Charge
|
|
Faux wood (UK Made)
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Approx. 5 - 6 weeks*
|
£15 - £50
|
Natural Hardwood
|
Standard 10 - 12 weeks*
|
£15 - £50
|
For Pre-Christmas delivery:
Place a Hardwood order before 20th September 2023.
Place a Faux wood order before 19th November 2023.
|
*These timescales are estimates and cannot be guaranteed.
*After your order is confirmed.
*These timescales are estimates and cannot be guaranteed.
*Please note we are unable to hold deliveries of UK made orders.
|
The timescales apply once your order has been confirmed via the secure link, following your sense-check call with our team. Once your order has completed production and is on it's way we'll keep you posted on it's progress by email.
How long does delivery take after dispatch?
Once your order has arrived at our UK dispatch centre it will be collected by our delivery partner. At this time you will be notified by email to confirm dispatch and to provide a details on how to track your delivery.
| Delivery Location |
Typical Delivery Time |
Mainland UK
|
1 - 3 working days* |
Northern Ireland,
Scottish Highlands & Islands,
Channel Islands & Offshore |
7 - 10 working days* |
**From 21/12/2021 we are no longer able to accept orders for delivery to the Channel Islands. Apologies for any inconvenience.
|
The UK's fastest plantation shutter delivery
Looking for plantation shutters with quick delivery? How about the quickest delivery in the UK? Our Faux Wood shutters are dispatched within just three working days of you confirming your order. But that's not all. They're 100% waterproof, crack and warp-resistant, and are made right here in the UK. So if you want shutters with fast delivery, start shopping today.
What should I expect on delivery day?
Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Weekday delivery slot between 8am and 6pm. Boxes typically weight greater than 10kg each and may be large/bulky depending on the size of the product ordered. They will be delivered to a ground floor location only.
On occasion our delivery partner may have to split your delivery over multiple van loads. We will let you know how many boxes to expect in total on your dispatch notification.
We recommend that you open and check all of the contents of your boxes as soon as possible after delivery. We advise that you do not make arrangements for installation until you are satisfied that your full order is present and correct.
What should I do if my packaging is damaged?
Firstly do not worry if the outer cardboard packaging is damaged, your shutters are wrapped in several layers for protection so it is unlikely that the item inside will be affected. We recommend that you open all boxes as soon as possible to check the products inside.
We recommend that you open all boxes as soon as possible to check the products inside. If you do find any damage to your shutters please email hello@theshutterstore.co.uk and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and arrange replacements if required.
What happens if my order is delayed?
If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected.
Do you offer international delivery?
From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.
If you have any questions regarding our dispatch timescales or deliveries please contact us for more information.