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Delivery Information

All shutter orders are made-to-measure so please take a moment to check our estimated dispatch timescales and to review our general delivery FAQs. 


Shipping Update: We are experiencing some minor delays due to global shipping challenges, which has continued into 2022. We are doing our best to ensure that orders are dispatched within the estimated timescales advertised below and will keep all customers updated via email.
 

When will my order be dispatched?

We know you'll be keen to get your shutters installed as quickly as possible, however due to them being made-to-order at our overseas facility we are only able to provide an estimated timescale for dispatch: 

 
Extended Timescales (Chinese New Year)
Orders placed and confirmed on or after 09/12/2021
Delivery Option Estimated Dispatch Timescale
Standard  14 - 18 weeks *
Express 12 - 15 weeks *
 
Standard Timescales
Orders placed and confirmed before 09/12/2021
Delivery Option Estimated Dispatch Timescale
Standard  12 - 16 weeks *
Express 10 - 13 weeks *
*These timescales are estimates and cannot be guaranteed. Allow 1-2 weeks extra for special shapes, custom colours, stained finishes and if requesting a drawing. Please see our full terms and conditions.

The timescales apply once your order has been confirmed via the secure link, following your sense-check call with our team. Once your order has completed production and is on it's way to the UK we'll keep you posted on it's progress by email. 
 

How long does delivery take? 

Once your order has arrived at our UK dispatch centre it will be collected by our delivery partner. At this time you will be notified by email to confirm dispatch and to provide a details on how to track your delivery. 

Delivery Location Typical Delivery Time

Mainland UK
 
1 - 3 working days*
Northern Ireland,
Scottish Highlands & Islands,
Channel Islands & Offshore
3 - 5 working days*
*Due to the need to maintain social distancing and also in respect of the increase in demand across our UK delivery networks please allow some additional time for delivery. In some cases an extra 1 or 2 working days may be required.
 
**From 21/12/2021 we are no longer able to accept orders for delivery to the Channel Islands. Apologies for any inconvenience.
 

How much does delivery cost?

The delivery charges for your order will be calculated and displayed at the delivery step of the checkout. The amount you pay for delivery will be dependent of the size of your order: 
 

Delivery Option Delivery Location Charge
Standard UK, Scottish H&I, NI £15 - £50
Standard Channel Islands £95 - £150
Express UK, Scottish H&I, NI £39 per m2

**From 21/12/2021 we are no longer able to accept orders for delivery to the Channel Islands. Apologies for any inconvenience.

What should I expect on delivery day? 

Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Some customers may experience a split delivery due to the size/quantity of the boxes or the delivery location. Please check the contents of your delivery a soon as possible on receipt. 

What should I do if my packaging is damaged? 

We recommend that you open all boxes as soon as possible to check the products inside. If you do find any damage to your shutters please email hello@theshutterstore.co.uk and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and arrange replacements if required. 


What happens if my order is delayed? 

If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected. 

November/December 2021: We are experiencing some minor delays due to current global shipping challenges. We are doing our best to ensure that orders are dispatched within the estimated timescales advertised below and will keep all customers updated via email.

Are you offering pre-Christmas delivery (2021)? 

Based on current global shipping uncertainties we are unable to guarantee delivery prior to Christmas this year. However, if you have ordered before the end of August, we will make every effort to dispatch your order before Christmas. 

Do you offer international delivery?

From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.
 

 
If you have any questions regarding our dispatch timescales or deliveries please contact us for more information. 
Click to read our full terms and conditions