Delivery Information
All shutter orders are made-to-measure so please take a moment to check our estimated dispatch timescales and to review our general delivery FAQs.
Current lead times for all orders as of 10th June 2025
Range
|
Estimated Delivery Timescale
|
Delivery Charge
|
|
Faux wood (UK Made)
|
EXPRESS priority delivery to UK mainland in 7 working days*
(please note delivery will take longer for other UK locations)
|
£12/m2
(min charge £15)
|
Faux wood (UK Made)
|
Standard delivery in 2-3 weeks* |
£9.95 |
Natural Hardwood
|
Standard 10 - 12 weeks* |
£9.95 |
|
*UK mainland only.
*These timescales are estimates and cannot be guaranteed.
*After your order is confirmed.
*Please note we are unable to hold deliveries of UK made orders.
|
Delivery times begin once your order is confirmed via the secure link following your measure check call. We’ll keep you updated by email as soon as your shutters are in production and again once they’re on their way.
How long does delivery take after dispatch?
Once your order has arrived at our UK dispatch centre it will be collected by our delivery partner. At this time you will be notified by email to confirm dispatch and to provide details on how to track your delivery.
| Delivery Location |
Typical Delivery Time |
|
Mainland UK
|
1 - 3 working days |
| Northern Ireland |
3 - 5 working days |
| Scottish Highlands & Islands, Isle of Man, Isles of Scilly |
5 - 7 working days |
**From 21/12/2021 we are no longer able to accept orders for delivery to the Channel Islands. Apologies for any inconvenience.
|
The UK's fastest plantation shutter delivery
Want stylish shutters, fast? Our UK-made Faux Wood shutters now come with two flexible delivery options to suit your schedule:
- Express Priority – delivered in 7 working days.
- Standard Delivery – delivered in 2-3 weeks.
Once your order is confirmed during our free measure check call, we’ll put your shutters into production – and from there, it’s a smooth, speedy delivery.
Beautifully made-to-measure, built to last, and delivered with care – just the way DIY should be. Please review the estimated dispatch timelines and check our delivery FAQs before placing your order.
What should I expect on delivery day?
Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Weekday delivery slot between 8am and 6pm. Boxes typically weigh greater than 10kg each and may be large/bulky depending on the size of the product ordered. They will be delivered to a ground floor location only.
On occasion our delivery partner may have to split your delivery over multiple van loads. We will let you know how many boxes to expect in total on your dispatch notification.
We recommend that you open and check all of the contents of your boxes as soon as possible after delivery. We advise that you do not make arrangements for installation until you are satisfied that your full order is present and correct.
What should I do if my packaging is damaged?
Firstly do not worry if the outer cardboard packaging is damaged, your shutters are wrapped in several layers for protection so it is unlikely that the item inside will be affected. We recommend that you open all boxes as soon as possible to check the products inside.
We recommend that you open all boxes as soon as possible to check the products inside. If you do find any damage to your shutters please email [email protected] and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and arrange replacements if required.
What happens if my order is delayed?
If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected.
Do you offer international delivery?
From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.
If you have any questions regarding our dispatch timescales or deliveries please contact us for more information.