Delivery Information


Chinese New Year ~ Estimated Lead Time Update

Orders placed and/or confirmed between 4th January and 8th March 2019 will be subject to an extended lead time. Orders being delivered outside of the UK may take slightly longer. 

Standard Shutter Ranges                    Estimated 14-16 weeks *
Express Shutter Ranges  Estimated 7-9 weeks *

Normal Lead Times & Delivery Prices: 
Product Type How long for my order? Delivery option Price
Standard Shutters 8 - 10 weeks* UK Courier  £15.00 - £50.00
Express Shutters 3 - 5 weeks* UK Courier  £15.00 - £50.00
*We aim to dispatch all items within the timescales below, however we cannot accept any liability for costs incurred due to unforeseen delays at manufacturing or adverse weather etc. Please note that all orders are custom-made, so lead times quoted are estimates only. 

General Delivery Information:
  • The lead time only starts once you have accepted the final version of your order via the secure link, following the telephone check call with our team. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
  • Delivery charges are based on 3% of the order value (excluding Eire and Europe orders which incur an entirely custom shipping). The charge will be £15-£50 for UK Mainland, NI, Scottish H&I and £50-£100 for Channel Islands deliveries. 
  • All orders are delivered by 3rd party couriers, TNT. Please note your Goods will be taken to the outside of the property only.
  • We will contact you via email prior to delivery. 

Important Updates & Exceptions: 

  • Special Shape Shutters take approximately 2-3 weeks longer to manufacture and deliver. 
  • Chinese New Year Lead Time Extension applies to orders placed or confirmed between 04/01/19 and 08/03/19 (Standard: 14-16 weeks, Express: 7-9 weeks). Extended lead times are estimates only.