Delivery Information

How much does delivery cost? 
 

Delivery Location	Delivery option	Price
UK Mainland (Including NI and Scottish H&I)	UK Courier	£15.00 - £50.00
Channel Islands & Offshore	UK Courier	£50.00 - £100.00

Delivery to the Republic Ireland and Europe can be arranged on request. We will quote for delivery on receipt of your order, at which time you may choose to use our chosen carrier or arrange your own freight collection and delivery from our UK warehouse. 
 

How long will it take? 
The time it takes to manufacture, ship and deliver your bespoke shutters depends on the shutter range purchased and when your order is confirmed. We will contact you to confirm delivery as soon as your order arrives at our UK warehouse. Courier deliveries are typically completed within 1-3 working days from dispatch. 

Product Type	Order Confirmation	Estimated Lead Time*
Essential Hybrawood, Natural Hardwood, Waterproof PVC  (New Ranges Launched 24/03/20)	24/03/20 onwards	10 -12 weeks
Standard Essential, Hardwood & Waterproof Shutters	16/12/19 - 11/03/20	12-16 weeks
Standard Essential, Hardwood & Waterproof Shutters	12/03/20 onwards	10-12 weeks
Express Essential, Hardwood & Waterproof Shutters	16/12/19 - 11/03/20	9 - 12 weeks
Express Essential, Hardwood & Waterproof Shutters	12/03/20 - 16/03/20	6 - 8 weeks

^{*We aim to dispatch all items within the timescales above, however we cannot accept any liability for costs incurred due to unforeseen delays outside of our direct control (e.g. manufacturing, shipping, delivery delays). Please note that all orders are custom-made, so lead times quoted are estimates only and time is not of the essence.} 

General Delivery Information:

• The lead time only starts once you have accepted the final version of your order via the secure link, following the telephone check call with our team. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
• Delivery charges are based on 5% of the order value (excluding Eire and Europe orders which incur an entirely custom shipping). 
• All orders are delivered by 3rd party couriers. Please note your goods will be taken to the outside of the property only.
• We will contact you via email prior to delivery. 
• If you elect to hire your own third-party fitter we strongly recommend to receive and check your full order before booking an installation. We cannot cover any third-party costs or provide compensation should delays, damages or discrepancies occur. 

Important Updates & Exceptions: 

• Special Shape Shutters take approximately 2-3 weeks longer to manufacture and deliver. 
• Non-UK Deliveries can take slightly longer to be completed, depending on the delivery location. Please extra time to receive your shutters from time of dispatch. 
• Free Delivery Promotions applicable to UK delivery address only. 
• Chinese New Year Extended Lead times 2019-2020:
  • ​Due to Chinese New Year, lead times were subject to a planned extension between the 16th December 2019 and the 28th February 2020. This period was further extended until 11th March due to extended factory closures. 
  • Estimated lead times were are reduced from 12th March onwards
• Express Shutters were temporarily removed from sale at 11.30 am on Monday 16/03/20 as we are changing the website ordering process for these products. Orders placed before this time will be unaffected and  processed as normal.