Delivery Information

How much does delivery cost? 
 

Delivery Location	Delivery option	Price
UK Mainland (Including NI and Scottish H&I)	UK Courier	£15.00 - £50.00
Channel Islands & Offshore	UK Courier	£50.00 - £100.00

Delivery to the Republic Ireland and Europe can be arranged on request. We will quote for delivery on receipt of your order, at which time you may choose to use our chosen carrier or arrange your own freight collection and delivery from our UK warehouse. 
 

How long will it take? 
The time it takes to manufacture, ship and deliver your bespoke shutters depends on the shutter range purchased and when your order is confirmed. We will contact you to confirm delivery as soon as your order arrives at our UK warehouse. Courier deliveries are typically completed within 1-3 working days from dispatch. 

Product Type	Order Confirmation	Estimated Lead Time*
Standard Essential, Hardwood & Waterproof Shutters	On or before: 16/12/19	10-12 Weeks
Standard Essential, Hardwood & Waterproof Shutters	16/12/19 onwards	14+ Weeks
Express Essential, Hardwood & Waterproof Shutters	On or before: 16/12/19	3 - 5 Weeks
Express Essential, Hardwood & Waterproof Shutters	16/12/19 onwards	9+ Weeks

*We aim to dispatch all items within the timescales quoted, however we cannot accept any liability for costs incurred due to unforeseen delays at manufacturing or adverse weather etc. Please note that all orders are custom-made, so lead times quoted are estimates only. 

General Delivery Information:

• The lead time only starts once you have accepted the final version of your order via the secure link, following the telephone check call with our team. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
• Delivery charges are based on 4% of the order value (excluding Eire and Europe orders which incur an entirely custom shipping). 
• All orders are delivered by 3rd party couriers. Please note your goods will be taken to the outside of the property only.
• We will contact you via email prior to delivery. 
• If you elect to hire your own third-party fitter we strongly recommend to receive and check your full order before booking an installation. We cannot cover any third-party costs or provide compensation should delays, damages or discrepancies occur. 

Important Updates & Exceptions: 

• Special Shape Shutters take approximately 2-3 weeks longer to manufacture and deliver. 
• Non-UK Deliveries can take slightly longer to be completed, depending on the delivery location. Please extra time to receive your shutters from time of dispatch. 
• Guaranteed Pre-Christmas Delivery 2019:
  • Orders must be placed on or before Monday 30th September and confirmed for production no later than Wednesday 2nd October to qualify. 
  • For qualifying orders we guarantee that delivery will be attempted by our courier on or before Tuesday 24th December, if not we will refund the cost (or equivalent cost) of delivery only (i.e. £15-£50). 
  • We recommend that customers who will not be able to accept delivery or will find it difficult to install their shutters during the Christmas period to order as early as possible to avoid disappointment. 
  • Delivery to Mainland UK, NI, Scottish H&I only. 
• Free Delivery Promotions applicable to UK delivery address only. 
• Chinese New Year Extended Lead times 2019-2020:
  • ​​Due to Chinese New Year, lead times were subject to a planned extension between the 16th December 2019 and the 28th February 2020.
  • UPDATE: Due to the extended Chinese New Year national holidays lead times may be longer than originally anticipated and this extension is likely to remain in place into early March. We apologise for any inconvenience caused and appreciate your understanding during this time.