Delivery
See information on lead-times and delivery costs for our window shutters.
*We aim to dispatch all items within the timescales below, however we cannot accept any liability for costs incurred due to unforeseen delays at manufacturing or adverse weather etc. Please note that all orders are custom-made, so lead times quoted are estimates only.
General delivery information:
- The lead time only starts once you have accepted the final version of your order via the secure link, following the telephone check call with our team. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
- Delivery to UK, Northern Ireland, Scottish Islands & Highlands costs between £15.00 - £50.00 depending on the size of your order. (larger orders cost more)
- Delivery to the Channel Islands costs between £50 - £100 depending on the size of your order. (larger orders cost more)
- Delivery to Europe (including Eire) will incur some additional charges and increased lead times. Please contact our dedicated team for confirmation or submit an order through our website and we will contact you to confirm delivery charges.
- All orders are delivered by 3rd party couriers, TNT. Please note your Goods will be taken to the outside of the property only.
- We will contact you via email prior to delivery.
Important Updates & Exceptions:
- Special Shape Shutters take approximately 2-3 weeks longer to manufacture and deliver.
- Temporary Lead Time Extension: Orders placed and confirmed in July and August 2018 are subject to a 10-12 week estimated lead time.
- Pre-Christmas Delivery Promotion (from 12/09 - 22/10):
- Standard Shutter Orders must be placed online by the deadline (22/10/18)
- You must be available to discuss your order with our team within 1-2 working days of placing your order.
- After we have discussed your order by telephone we will send you a link to confirm the final order specification. Your order must be confirmed by Wednesday 24/10/18 to qualify. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
- Applies to mainland UK deliveries only.
- Please refer to Terms 15.1 - 15.5 for full details.