Delivery Information

At the checkout you'll see an estimated dispatch timescale when choosing your delivery option. This is how long it takes for your order to be ready for dispatch after you have received your confirmed order notification. 

Mainland UK, NI, Scottish H&I
Your shutters are made-to-measure so your delivery charge will be calculated based on the size of items in your basket. Your charge for both Standard and Express options will be displayed at the checkout. 
 
 Delivery option  Delivery charge  Ready to dispatch in 
 Standard Delivery  £15.00 - £50.00   9 - 11 weeks
 Express Delivery   £30.00 per m2   6 - 8 weeks


Once your order has been dispatched it should be delivered to you within 2-4 working days

We'll update you by email once your order has been made and shipped from our production facility. Once your order is ready for dispatch from our UK warehouse you'll receive a delivery notification which will include your courier tracking number. 


Channel Islands & Offshore UK
Your shutters are made-to-measure so your delivery charge will be calculated based on the size of items in your basket. Your charge for Standard Delivery will be displayed at the checkout. 
 
 Delivery Option  Delivery Charge  Ready to dispatch in 
 Standard Delivery  £50.00 - £100.00  9 - 11 weeks


 
Once your order has been dispatched it should be delivered to you within 4-5 working days

We'll update you by email once your order has been made and shipped from our production facility. Once your order is ready for dispatch from our UK warehouse you'll receive a delivery notification which will include your courier tracking number.  


International Orders
We are able accept orders from other countries however we are unable to deliver to addresses outside of the UK or Channel /Offshore Islands. Please contact us via hello@theshutterstore.co.uk for more information before placing your order. 

 
Pre-Christmas Delivery 2020 (updated 14/09/2020)
We have been fortunate that our manufacturing, shipping and delivery services have remained largely unaffected by the global impact of the pandemic over recent months. However due to the ever evolving nature of the international and national situation we have decided not to offer our guaranteed pre-Christmas delivery promotion this year.

We expect that there may be higher freight volume at ports and an increase in pressure on the national delivery network as Christmas approaches, therefore we recommend that any customers requiring pre-Christmas delivery of their shutters order as early as possible to avoid disappointment. If you are ordering shutters with our installation service, please allow extra time for your installation appointment. 

We regularly review our dispatch timescales (lead times) to ensure these are as accurate as possible, however we cannot offer compensation for delays outside of our control. As all orders are custom-made our dispatch timescales are for guidance only and cannot be guaranteed. 

Information for orders placed or confirmed before 02/06/2020
Range Order Placed Estimated Dispatch Timescale
Essential Hybrawood, Natural Hardwood, Waterproof PVC 25/03/20 - 02/06/20 10 - 12 weeks 
(Standard) Essential Shutters, Hardwood Shutters, Waterproof Shutters 11/03/20 - 25/03/20 10-12 weeks *
(Standard) Essential Shutters, Hardwood Shutters, Waterproof Shutters 16/12/20 - 10/03/20 12 - 16 weeks **
*Due to factors relating directly to the global outbreak of COVID-19 some orders placed or confirmed in  March may have incurred slight manufacturing delays. We are working to minimise the subsequent delay to your delivery and are keeping customer's updated with estimated dispatch dates via email. We are sorry for any inconvenience and sincerely appreciate our customer's understanding during these unprecedented times.

**Due to planned manufacturing closures for Chines New year, followed immediately by unplanned closures due to the outbreak of COVID-19 orders placed between December and early March were subject to longer than normal advertised dispatch timescales at point of purchase. 


For further information please find our full Terms & Conditions here, our FAQs here. All shutter orders are bespoke, made-to-measure items so our estimated dispatch timescales cannot be guaranteed. If you have any further questions please do not hesitate to contact us.