Delivery Information
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Chinese New Year ~ Estimated Lead Time Update
Our lead times have been temporarily extended to account for planned production holidays around Chinese New Year. Product lead times may vary depending on when your order was placed and confirmed.
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| Standard Shutter Ranges |
Order Confirmed 23/02/19 onwards: Estimated 12- 14 weeks |
| Express Shutter Ranges |
Order Confirmed 23/02/19 onwards: Estimated 6-8 weeks |
Normal Lead Times & Delivery Prices:
*We aim to dispatch all items within the timescales below, however we cannot accept any liability for costs incurred due to unforeseen delays at manufacturing or adverse weather etc. Please note that all orders are custom-made, so lead times quoted are estimates only.
General Delivery Information:
- The lead time only starts once you have accepted the final version of your order via the secure link, following the telephone check call with our team. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
- Delivery charges are based on 4% of the order value (excluding Eire and Europe orders which incur an entirely custom shipping). The charge will be £15-£50 for UK Mainland, NI, Scottish H&I and £50-£100 for Channel Islands deliveries.
- All orders are delivered by 3rd party couriers, TNT. Please note your Goods will be taken to the outside of the property only.
- We will contact you via email prior to delivery.
Important Updates & Exceptions:
- Special Shape Shutters take approximately 2-3 weeks longer to manufacture and deliver.
- Chinese New Year Lead Time Extension applies to orders placed or confirmed between 04/01/19 and 22/02/19 (Standard: 14-16 weeks, Express: 7-9 weeks). Extended lead times are estimates only.
- Chinese New Year Lead Time Extension applies to orders placed or confirmed from 23/02/19 onwards (Standard: 12-14 weeks, Express: 6-8 weeks). Extended lead times are estimates only.