Contact us

Our UK based customer services team is always happy to help with any customer enquiries or assist you with your order.

Our Contact Hours:
Monday-Friday 9-5:30pm
Saturday 9-3pm

New Customers & General Enquiries

Got a question about our shutters or our services? Contact us via Live Chat or send us an email.

Existing Customers & Order Updates

If you have an order that is currently in progress or has been recently delivered you can contact us via Live Chat or send us an email with any questions. Please include your order number within your message.

Confirming Your New Order

If you opted in to our free Design-Check Callback service, our Shutter Expert will contact you within a few days of placing an order. They'll leave you a message and send an email with instructions on how to call us back if they can't reach you.
- After your call with our team, we’ll send you a secure payment link to confirm and pay for your order.
If you don’t opt in: we will process your order exactly as you've placed it. If we spot that your design doesn't work for any reason, we'll call you to discuss the best solution, otherwise we will manually confirm your order*.

*Our team reviews orders during working hours only, so orders placed outside these times will be checked at the next working opportunity. Once confirmed either way, we’ll keep you updated by email when your shutters move into production and again once they’re on their way.

How to reach us:

Email: [email protected]
Live Chat: Click the icon in the bottom right of your screen
Telephone: 0800 0747 321

BSL: Contact us using British Sign Language (BSL) through online BSL Interpreting Service, CONVO. Find us in the Community Directory.

The Shutter Store x Convo

Our details:
The Shutter Store Ltd no. 08486920
Registered in England and Wales. VAT No. 329 4859 59
Trade mark no. UK00003641176

For press enquiries please contact Lisa O'Hanlon:
[email protected]