How long do shutters take to arrive?
11:48AM 22 January 2020
When renovating or decorating your home, timings are crucial. Making sure that products and services arrive at certain times - and within budget - are important parts of the process.
Our shutters are a bespoke made-to-measure product, fitted precisely to your personal requirements, but how long do they take to arrive? Here’s how it works:
Where are shutters manufactured?
All our shutter ranges are custom-made in our exclusive state-of-the-art facility in China, which manufactures several shipping containers’ worth of shutters every week. All our shutters are crafted using top-grade quality materials and are even painted by hand!
On average, each order takes 10-18 days to manufacture. We make certain that this crucial stage is not rushed in any way to ensure the high level of quality that our customers have come to expect.
To get an idea of the materials and colours we offer order free samples from us.
Shipping by Sea
Sea shipping is the most popular and cost-effective way to deliver your shutters.
Once each order is manufactured, it is carefully shipped in a sea container to the UK. Your order will be at sea for an estimated 4-5 weeks, and once it’s arrived in our warehouse, we’ll contact you to confirm the delivery straight to your door! For more information and to check our current delivery times please visit our delivery information on our website.
Our estimated lead time for sea shipments is: 8-10 weeks
This is our automatic shipment method and will be applied to all orders unless you opt for our express products at an additional fee.
Our express shipment means that once your shutters are manufactured, they’re delivered into the UK via our weekly air shipment, rather than via our sea containers.
The manufacturing process stays the same and has the same lead times, but the shipment is faster.
Our estimated lead time for express shipment is: 3-5 weeks
If you wish to choose this express option, simply select one of our express ranges when ordering and it will automatically add the additional price on top. This price is dependent upon the value of shutters you’re buying, but it’s approximately £125m2 on top of the RRP price for your shutter order.
Special shape shutters
If you’re lucky enough to have a special shaped window you require shutters for, or you require a French door cut-out; this will add approximately 2-3 weeks to the lead times stated above.
This is to allow for the additional time it will take to manufacture your order. The factory creates CAD (computer aided design) diagrams to be sent to our specialist team to review and approve. This is to ensure they get every aspect correct and to your exact requirements.
Placing your order
Every customer, order and project is unique and therefore no ordering journey is quite the same.
On some occasions you simply measure, place your order and we confirm it with you in no time at all! On other occasions, more time is needed to ensure the perfect fit for your perfect shutters. We pride ourselves on the customer service our team give to all customers to achieve the perfect fit.
Our expert shutter team is always on hand to answer any questions you have and support you every step of the way. The team meticulously goes through every order to double-check the measurements of your window and your entire measuring process. Our comprehensive measuring guides offer you everything you need to know.
You can also send photos of your windows to our team! We mark these up for you and offer our professional opinion on where to measure, which frame to choose and the best style options to suit your windows. If you have initial measurements and would like an idea of pricing, visit the website to get a quick quote.
Once every order has received a follow-up call to confirm the details, a final copy gets emailed to you for one last check before your order is put into production.
Image credit: Swoon worthy
Once your order has been manufactured, the team in China packages each frame and each panel carefully and separately to ensure its safe travel to the UK. Your order will be delivered to you separately; the panels in large rectangular boxes and the frame pieces in long boxes.
All boxes are clearly marked with which room/window each item is earmarked for to ensure that there’s no confusion. Also included in your delivery is a hardware package that contains everything you need to install your shutters.
Our service doesn’t end after you’ve ordered your shutters with us. The team is also on hand to help you with every stage of your installation.
Download our handy installation guide, which ensures that even if you have no previous DIY experience, you can install these shutters without a glitch!
Start your shutter journey with us today by measuring and putting your dimensions into our quick quote converter!
Alternatively, If you’d like to speak to one of our experts then feel free to call or email – we're always happy to help.