Terms and Conditions
Throughout these terms and conditions,
Goods refers to the blinds, shutters or window dressings as supplied by The Shutter Store Ltd and purchased by you.
Us, Our, Ours, We refers to The Shutter Store (TSS).
You, Your, Yours refers to the person whose purchasing the goods from TSS for personal purpose.
1. Our Contract
1.1 This website constitutes an online shopping facility for You to purchase window dressings at retail price for the purpose of self installation. A contract between You and Us shall be deemed legally binding upon acceptance of Your order. Acceptance of Your order will be confirmed by an e-mail which will be sent to You upon receipt of Your order.
2.1 The price as detailed on the order summary section will be the price payable for the Goods. This price includes all applicable UK taxes.
2.2 Upon acceptance of Your order as per section 1.1, We shall debit the price of the Goods from Your chosen method of payment.
3. Order Cancellation by You (custom made Goods)
3.1 Orders may only be cancelled & refunded if you request this before the production of your shutters or blinds begins. The production will never begin until YOUR order details have been verbally discussed & confirmed by You with Our staff over the phone. A Cancelled order at this stage can be refunded but carries an admin fee of £25.00 to cover our costs.
3.2 Orders which proceed to production following Our office phone call with You, cannot later be cancelled. As soon as order details are agreed over the phone, the production process begins that same day. It may sometimes be possible to amend the paint colour but only if this stage of the process has yet to commence. Please speak to our team for clarification.
4. Order Cancellation by You (non custom made Goods)
4.1 Cancellations will be accepted prior to Your order confirmation e-mail being sent.
4.2 If You wish to return the Goods once You have received them, You may do so within 48 hours of receipt and as long as You leave the Goods in their original packaging. If such goods are unpacked they are deemed non resaleable and non refundable.
4.3 Sending such Goods back to us is at Your own expense.
5. Order Cancellation by Us
5.1 In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue with Our manufacturing plant, or other circumstances outside of Our control. In the event of this occurring We will notify you via e-mail and re-credit any money debited at order placement.
5.2 We will not be liable for any compensation payment in the event of order cancellation by Us.
5.3 TSS Ltd will have no liability whatsoever to You for any damage or consequential loss caused by TSS Ltd cancelling Your order in accordance with clause 5.1 above.
6. Product Description
6.1 TSS Ltd has done everything in it's power to ensure that the information as displayed on this website is accurate, correct and true. If You are in any doubt about the information as conveyed by Us, please contact Our support team prior to order placement.
6.2 As with all wooden products, shading differences may occur between the colours as displayed and that seen in the finished Goods as purchased by You. We cannot accept any returns or authorise any refunds for any disappointment resulting from natural shading variations.
6.3 As the product is viewed online, colour variations do occur between monitors. We therefore recommend customers request a sample slat from our website before purchasing as We cannot be held liable for any variations between colours viewed online and the finished product received.
6.4 All goods should be fully inspected by You prior to installation. You must check that the goods are in accordance with Your purchase order both for measurements and design prior to installation.
7.1 TSS Ltd has done everything in its power to ensure that the website provides as much information as possible to assist You in achieving correct measurement of Your window for Your window dressings. Please refer to Our website for instructions regarding measurements. Please note that if You are in any doubt about the measurements taken, please contact Our support team prior to order placement.
7.2 If the measurements You supply to us vary from Your actual requirements we cannot accept any liability for any consequential losses either direct or indirect and cannot accept return of the Goods or issue a refund in respect of the Goods, provided that the Goods have been manufactured in accordance with the measurements You supplied to us.
7.3 The design image generated by Our site (when You submit your dimensions) is for illustration purposes only. The image may not be an exact representation of the number of slats or size of rail you will receive in your actual order. If you require exact confirmation of these design details prior to production please contact Our support team before submitting your order.
7.4 On receipt of your order Our staff will call You to confirm You have understood Our measuring guides. For all Inside Mounted Shutter orders we advise You that a standard deduction of 4mm from Your submitted width and drop dimension is made, this is for ease of installation. (You are given the choice not to have these deductions made).
7.5 Manufacturing tolerance levels of overall panel and frame specifications are plus or minus 2mm, and the product will not be considered defective if falling within the size range. Warp on any component part, vertical or horizontal, shall not exceed 1mm per 300mm.
7.6 Horizontal middle rail location: This location may be off by half a louvre.
For 47mm louvre can be off by +/-19mm.
For 64mm louvre can be off by +/-25mm.
For 89mm louvre can be off by +/-38mm.
For 114mm louvre can be off by +/-51mm.
7.7 Top and Bottom Rails are variable in size (75mm – 150mm) based on individual shutter dimensions. If there is no ‘midrail’ or ‘split’, the top and bottom rails of an individual shutter will be approximately equal. In cases where a shutter does have a 'midrail' or 'split', the top and bottom rails may not match. You must tell us prior to manufacture if any separate items on your order need to be matched by either the top or the bottom rail, or if you require rail information to approve before production (no offered as standard).
7.8 Shutters with "meeting panels" e.g. at least one left and one right opening, will be supplied so that the RIGHT panel(s) open first (regardless of no. of panels in the left/right configuration). This is an industry standard specification. If you require the LEFT panel to open first on any item you must specify this to our staff and ensure that this note is added to your Product Details/Item, before you confirm/accept the order for production.
7.9 Our Shutters are designed to allow the louvres to be closed in an upwards direction. Closing upwards will achieve the best light blockage.
8. Delivering Your Goods.
8.1 We will despatch Your Shutters as soon as the goods are ready. While We quote a lead time of 8 to 10 weeks for delivery of Your shutters, these are estimates only and time is not of the essence. While We make every effort to ensure that delivery times are met We cannot accept responsibility for any damage or consequential loss arising out of any delay.
8.2 Express Shutters. Additional charge of £75 per square metre. Minimum order value is £150. We will despatch Your Shutters as soon as the goods are ready. While We quote a lead time of 4 to 5 weeks for delivery of Your shutters, these are estimates only and time is not of the essence. While We make every effort to ensure that delivery times are met We cannot accept responsibility for any damage or consequential loss arising out of any delay.
8.3 On delivery of your shutters please ensure boxes are in good condition. You must sign the couriers delivery note and if damage has occurred ensure this is noted on accepting the goods. The Shutter Store Ltd will not take any reasonability for goods damaged in transportation, which have not been signed for as ‘damaged’.
8.4 Fixed £19.95 delivery and all stated delivery prices apply to Mainland UK addresses only. Delivery to Scottish Highlands / Off Shore & Channel Islands, NI, Eire and Europe are deemed outside Mainland UK and will incur some additional charges. Please contact our team for prior confirmation or submit order through website and we will contact you to confirm charges.
8.5 Ownership & title of the goods will pass to You upon delivery.
9.1 As the product is installed by You or a third party, TSS Ltd cannot accept any responsibility for damage made to the product at installation. You are provided with full instructions however if You do not understand any part of the procedure please contact Our support team for help before You attempt to install.
9.2 If You choose to pay a third party for the purpose of installing the goods and problems arise during installation We will not accept any liability for the work carried out by such third parties.
9.3 We give no warranty as to the fitness of the product supplied other than that of an internal window dressing. Other installation and uses are at Your own risk.
10. Defective Goods
10.1 All Goods as supplied by TSS are covered by a guarantee against defects in craftsmanship or materials. The guarantee period is as follows:
Plantation Shutters 36 Months
Wood & Faux Wood Blinds 12 Months
Quickfix Temporary Blinds 3 Months
The applicable guarantee period begins when the Goods are delivered to You. If Your goods arrive damaged or there is a defect in manufacturing, You must report this to the TSS OFFICE WITHIN 7 DAYS OF RECEIPT OF THE GOODS. Any issues You report to Us need to be accompanied by photographic evidence. TSS Ltd cannot be held responsible for any damage or defect once the 7 day reporting time has lapsed.
10.2 Return of defective Goods will only be accepted with prior notification. In the first instance, You must contact Our support team via e-mail or telephone to explain the nature of the problem. In the event that the Goods are defective We will arrange for collection of the Goods via courier at Our expense. If the Goods are deemed defective due to misuse or due to incorrect measuring or ordering then all related costs of shipping will be passed on to You.
10.3 We shall not be held liable for any costs incurred by You or any third party who has been employed by the Buyer to install the shutters. In the event of defective or damage shutters needing to be replaced, we shall not be responsible for any costs incurred by You for the refitting of the replacement shutters or for room decorating.
10.4 If the Goods are deemed defective, We will not automatically issue You with a refund. We will offer You replacement of the Goods or a suitable alternative as deemed by us.
10.5 Goods that have been used in unsuitable conditions (excessively humid or in a high moisture environment or using interior shutters in an exterior environment) or having been subjected to irregular use may not be deemed acceptable for return as detailed in clauses 9.1- 9.3
11. Payment Security
11.1 We pledge to You to retain all credit card and payment information within a completely secure environment, doing everything within Our power to ensure no other party outside of TSS Ltd has access to this information.
12. Governing Law
12.1 This contract is subject to the English Law and the exclusive jurisdiction of the English courts.
We reserve the right to change these Terms and Conditions without prior notice.
13. If you the customer decide to use the cut out templates to assist with measuring please note the following;
It is the responsibility of you the customer to ensure you follow our guidelines in printing the templates correct to scale. This can be done by selecting PAGE SCALING set to NONE when printing from our measure guide .This ensures that the frame profile templates are printed to the actual frame size. Any discrepancies in the shutters which is due to this guide not being followed correctly will therefore be the full responsibility of the customer.
The Shutter Store Ltd 2014
The Shutter Store UK – Win a £250 Wickes Gift Card
1. Entrants must be UK residents aged 18 or over.
2. The competition runs from 09:00 GMT 9th June 2017 to 23:59 GMT 25th June 2017. Any entries submitted after that date will not be accepted.
3. To enter the competition, you must complete the entry form on Woobox by submitting your full name, email address and your ultimate DIY tip.
4. You can enter once throughout the competition period 09:00 GMT 9th June 2017 to 23:59 GMT 25th June 2017.
5. There will be one winner chosen at random on Tuesday 27th June 2017. The winner will be contacted via the email address provided on their entry by Friday 30th June 2017.
6. The prize winner will receive one x £250 Wickes gift card to spend in a Wickes store. Terms and conditions apply and can be found at: http://www.wickes.co.uk/
7. If the prize is not claimed within 3 days of the winner being notified, The Shutter Store UK reserves the right to award the prize to an alternative winner.
8. By submitting your email address and opting in, you are agreeing to receive the latest Shutter Store UK news, offers and vouchers.
9. The prize is non-transferable and has no cash redemption value. Subject to availability.
10. Members of staff from the TCMM Shutter Group including: California Shutters, The Shutter Store UK, The Shutter Store USA, The Shutter Store Canada and Shutterly Fabulous are not eligible to enter.
11. Friends and family members of staff working for the TCMM Shutter Group are not eligible to enter.
12. The Shutter Store USA reserves the right to amend or alter the terms of the ‘The Shutter Store UK – Win a £250 Wickes gift card competition’ at any time
13. Entrants acknowledge that their entries may be released or displayed to the public by The Shutter Store UK or any agency connected with the competition.
14. The competition shall be governed by the laws of United Kingdom.
15. These terms and conditions do not confer any rights to any third parties under the Contracts (Rights of Third Parties) Act 1999.